Your Privacy

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At JG Alternative Healthcare, we are committed to protecting the privacy of patient information, and handling your personal information in a responsible manner.

JG Alternative Healthcare collects, uses and protects information that you choose to provide us when attending our clinic and using our website. This policy explains how you may access that information and seek to make changes to that information.

It is important to note that from time to time we may make changes to our policy, processes, and systems in relation to how we handle your personal information. We will update our Privacy Policy to reflect any changes when required. Our Privacy Policy is available for your reference at any time on our website and in the clinic. Continued use of our website and attendance at our clinic indicates your acceptance of our current Privacy Policy.

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Patient Confidentiality
 

At JG Alternative Healthcare we enforce strict confidentiality of patient information. JG Alternative Healthcare is required by law to protect personal information and comply with the Health Records Act 2001, further information can be obtained from the Victorian Government Health Information website .

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Collection & Consent

 

We collect information that is necessary and relevant in order to provide you with healthcare and treatment, and manage our clinic.

This may include; Your name, address, date of birth, gender, health information, family history, contact details, health fund details, Medicare numbers, or any other personally identifiable information provided when completing our Patient History/Consent Form or when using our online booking system.

We collect your personal information in the following ways; In person, website visits, send us an email or SMS, over the phone, make an online appointment, or communicating and connecting with us using social media.

Personal information may also be collected from other sources. This may include information from your guardian or responsible person, other persons involved such as healthcare providers, specialists, allied health professionals, hospitals, community health services and pathology, diagnostic imaging services, your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

This information may be collected by our Practitioners and/or Administration Staff. Only staff who need to see your personal information will have access to it. 

By signing an Intake & Consent Form at your initial appointment, and using our Website, you consent to JG Alternative Healthcare collecting and using of your personal information as described in this Privacy Policy.

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Website
 

Our website uses information that is gathered when generated through cookies. When you visit most websites, certain information is automatically logged about your visit. This information may include your computers IP address, dates and times of access, screen settings, your operating system, web browser type or referring website.

Any recorded IP addresses are not directly linked to any personally identifiable information.

The assumption should be made that our website uses cookies. You are free to make alterations in your web browser to disable these cookies, or even receive notification of cookies so that you can take whatever desired action you choose. However, refusing cookies may hinder some website features.

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Disclosure Of Your Information
 

We may on occasion need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

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Third Parties
 

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, our customers or third parties or if required by law.

Any contact information collected by the Cliniko booking system is managed under their privacy policy which can be found at: https://www.cliniko.com/policies/privacy

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Change In Privacy Policy

 

We aim to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.